Terms of Use

Last Updated: May 11, 2026

1. Acceptance of Terms

By accessing and using the crisp-frost website (crisp-frost.com) and services, you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website or services.

2. Description of Services

crisp-frost provides business process optimization, workflow automation, and operational transformation consulting services. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.

3. User Obligations

When using our website and services, you agree to:

• Provide accurate, current, and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use of your account
• Use our services only for lawful purposes
• Not engage in any activity that interferes with or disrupts our services
• Not attempt to gain unauthorized access to our systems or networks

4. Intellectual Property Rights

All content on this website, including but not limited to text, graphics, logos, images, software, and designs, is the property of crisp-frost or its licensors and is protected by Australian and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any content from our website without our prior written permission.

5. Service Terms and Conditions

Engagement Process

All service engagements are subject to a separate written agreement that will outline specific terms, deliverables, timelines, and pricing.

Payment Terms

Unless otherwise specified in a service agreement:

• Prices are quoted in Australian Dollars (AUD)
• Payment is due within 30 days of invoice date
• Late payments may incur interest charges
• We reserve the right to suspend services for non-payment

Cancellation and Refund Policy

Cancellation and refund terms will be specified in individual service agreements. Generally:

• Services may be cancelled with written notice
• Refunds will be prorated based on work completed
• Non-refundable deposits may apply to certain engagements

6. Confidentiality

We acknowledge that during our engagement, we may have access to confidential business information. We commit to:

• Maintain the confidentiality of all client information
• Use confidential information only for the purpose of providing services
• Not disclose confidential information to third parties without consent
• Return or destroy confidential information upon request or termination of engagement

7. Limitation of Liability

To the maximum extent permitted by law:

• Our services are provided "as is" without warranties of any kind
• We are not liable for any indirect, incidental, special, or consequential damages
• Our total liability shall not exceed the fees paid for the specific service giving rise to the claim
• We are not responsible for delays or failures due to circumstances beyond our reasonable control

8. Indemnification

You agree to indemnify and hold harmless crisp-frost, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from:

• Your use of our services
• Your violation of these Terms of Use
• Your violation of any rights of another party
• Your violation of any applicable laws or regulations

9. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for:

• The content or privacy practices of third-party sites
• Any products or services offered by third parties
• Any transactions between you and third-party providers

10. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy. Please review our Privacy Policy and GDPR Compliance Statement to understand how we collect, use, and protect your personal information.

11. Modifications to Terms

We reserve the right to modify these Terms of Use at any time. Material changes will be notified through:

• Email notification to registered users
• Prominent notice on our website
• Updated "Last Updated" date at the top of this page

Continued use of our services after changes constitutes acceptance of the modified terms.

12. Termination

We reserve the right to terminate or suspend your access to our website and services at any time, without prior notice, for:

• Violation of these Terms of Use
• Fraudulent, abusive, or illegal activity
• Extended periods of inactivity
• Request by law enforcement or government agencies

13. Governing Law and Jurisdiction

These Terms of Use are governed by the laws of New South Wales, Australia. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

14. Dispute Resolution

In the event of a dispute, the parties agree to:

• First attempt to resolve the matter through good-faith negotiation
• If negotiation fails, engage in mediation before pursuing litigation
• Bear their own costs unless otherwise agreed or ordered by a court

15. Severability

If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms of Use, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and crisp-frost regarding your use of our website and services.

17. Assignment

You may not assign or transfer your rights or obligations under these Terms of Use without our prior written consent. We may assign our rights and obligations without restriction.

18. Waiver

Our failure to enforce any provision of these Terms of Use shall not constitute a waiver of that provision or any other provision.

19. Professional Advice Disclaimer

The information provided through our website and services is for general informational purposes only. It should not be considered as:

• Legal, financial, or tax advice
• A substitute for professional consultation
• A guarantee of specific results or outcomes

Always consult with qualified professionals for advice specific to your situation.

20. Contact Information

For questions about these Terms of Use or our services, please contact:

crisp-frost
Email: [email protected]
Address: Level 14, 347 Kent Street, Sydney, NSW 2000, Australia